So disappointed. The place is not there. Makes sense since the phone number is out of service and the 1800 number forwards to a number that is out of service as well. What a joke and waste of time.
1
23-03-2018 12:00 PM money's gone!
they requested pay in full, over 4 months waiting and delay, no answer, no contact, no shirt, my money has gone......I think the plan this trick ahead before they closed down the store, it's clear they grab our money and run away............!
1
21-03-2018 4:01 PM Went out of business
The store went out of business and with it my money I paid for a suit
1
23-02-2018 9:00 PM crooks
stay away from this business
1
22-02-2018 8:36 PM Over 3 months have passed and Nothing!!???
I was told my order would take 3 - 6 weeks to be delivered from the time of my measurement. It has been over 14 weeks and I have not been contacted yet about my delivery, not even a follow-up. I even called and left a voicemail during Office Hours, and have not heard anything. Absolutely and utterly disappointed!
5
17-11-2017 6:18 PM Professional service
My consultation at Luxury Plus in Sydney was very professional. The team have always been observant and considerate and I've found both the service and the products to be outstanding.
1
09-11-2017 6:31 PM Awful customer service
I ordered 3 shirts in March, I understand and expected delays due to wedding season based on summer, etc. I was patient and waited 2 months, after 6 months of waiting and no phone call I came in and was fed up.
I came in and spoke with Andy, he advised they had changed management and fabric suppliers so the order may have been misplaced. He had me re choose fabrics and said he would call me in two weeks. No call. I came in a week and a half later and Andy and Jerome advised to come back next Saturday. I am beyond frustrated.
1
14-10-2017 3:00 PM Disappointed in the service
I was referred by several people, and I had an appointment at 11am on a saturday (the open time). I waited for 15 minutes, store was not opened, so I left. I later received a phone call, without an apology, simple a question asking "When would you like to come back in?". Common courtesy dictates an apology, but none was received. I answered "Never" and will pass on the words of this professional service.
5
04-09-2017 10:55 AM Aslam
Luxury plus is very good company
5
04-09-2017 10:55 AM Aslam
Luxury plus is very good company
5
04-09-2017 10:55 AM Aslam
Luxury plus is very good company
5
04-09-2017 10:55 AM Aslam
Luxury plus is very good company
5
30-08-2017 4:01 PM Custom 3-Piece Suit
I was thoroughly impressed with Luxury Plus! It was my first time having a custom suit made and I must say, it was a great experience. The final product, knowledge base, selection, and attention to detail by the tailors at Luxury Plus was incredible and they definitely have a return customer in me :)
<a href='https://luxuryplus.vn'>https://luxuryplus.vn</a>
5
30-08-2017 3:59 PM Luxury Plus
Luxury Plus, today was a great experience,learned a lot about Custom Quality Menswear all in the first visit. I would suggest guys, if you want to look good closing that deal, you have to give Luxury Plus a try, I know you will thank me.
https://luxuryplus.vn
1
28-06-2017 11:54 AM AWFUL.... STAY AWAY
I purchased shirts from here in the past with no issues. In the last 3 months, myself along with 4 other groomsmen purchased Wedding attire. In addition to the Wedding attire, I purchased business clothing. The items were to be ready on June 1st, 2017. We were assured that this would be the case as I always like to leave some time for adjustments and alterations. The groom was provided his suit yesterday and it needs work. The pants are too long. The sleeves are too long. The shirt was ordered with french cuffs and did not come with french cuffs. The young man working there refuses to take responsibility and shows the utmost of attitude. The other groomsmen have no received their items. We have purchased items at another store as the wedding is 4 days away. To date, we have paid for our items and full and we cannot get an answer from Luxury Plus. When they do answer their phone, they make it seem like they are doing as a favour.
When we asked to speak to a manager, we were refused. They do not return their calls and have demonstrated unprofessional behavior at the highest degree. The Wedding is 4 days away. Other than the groom having been given a suit yesterday that fits very poorly, the other groomsmen do not have any of their attire.
Over the years, I have referred a great deal of business to these guys. However, the current state of affairs here is awful. Stay away from these guys at all costs. I am disappointed and offended by their service. i have given them an opportunity to rectify this, but it really seems like they don't care.
Assuming they do deliver the groomsmen outfits after the date of the wedding, they really won't do us much good, will they?
STAY AWAY.
***A note to Luxury Plus, feel free to call me at 647-898-8018 to discuss this issue. I've left messages but clearly, you're not interested in responding. Maybe you'll respond now. I have paid my bill of $1800 in full, but do not have shirts or suits, please keep that in mind.
Regards,
Rick Patel
647-898-8018
1
19-06-2017 3:36 PM Anil
Not happy with the customer service.
I ordered 2 suits, 1 jacket and 3 shirts on March 4, 2017. It took until May 6th for the first fitting. My third shirt wasn't there.
I made an appt for a second fitting on June 6th, 2017 @ 11AM. No-one was in the office and no-one returned my calls. Finally got through after repeated calls over the next few days and was told that "boss had a flat". Someone else I know who ordered a suit got the same excuse the next week.
I picked up my suits today (June 19, 2017). My third shirt is still missing and the Toronto office has no idea where it is.
5
09-05-2017 4:05 PM Suit and shirts pickup
This is after first alteration. All the problems has been addressed. I love my suit! Thanks for the great deal! Mohit was very attentive and polite.
4
27-04-2017 5:53 PM Suit and shirts pickup
Wilson was very professional and accommodating, I was impressed with the fit and finish of the suit and shirts, despite the need of small adjustments. Quite happy with the final product.
Overall it was a little hard to reach you guys sometimes, even with multiple voice mails left and emails sent.
I did not get much updates to my order regarding to shipment and arrivals, and the total time for me to get my order was a little over 3 months.
Thanks!
Gavin/Chun Fung
5
22-04-2017 10:33 PM Very friendly service
Many choices of fabrics
5
24-03-2017 9:05 PM Great service and collection
Awesome service. This is my second suit from them after the first one fit perfectly. Will be back for more in the future. And the shirts are also stitched to your size perfectly.
5
23-01-2017 6:43 PM Chun Lam
Friendly and professional service, minimal wait time.
Great value, and the measurements seems thorough, recommended!
5
23-01-2017 9:00 AM Suiting
Good service as always very accommodating
5
12-01-2017 10:41 PM Suit and shirt fitting
Amazing experience. Two gentlemen that helped me were extremely helpful and knew exactly what I wanted. Can't wait to pick up my shirt and suit.
5
07-01-2017 7:35 PM Fitting
Always enjoy my time at the fitting!
5
21-12-2016 4:58 PM Mr
Great service and quality product.
5
19-12-2016 9:47 PM mr
Great service - suit and shirts arrived as ordered and fit well. Highly recommended
5
18-12-2016 12:58 AM Great and efficient service
Mohsin was amazing. Was truly professional, yet warm. What I truly appreciated was that I was able to get in and out very quickly, and was not forced to purchase other things.
4
24-10-2016 8:04 AM Great quality but slow!
I loved my new shirts however they took forever to arrive (12+ weeks). I have ordered from them before...the quality and workmanship is superior however delivery is usually twice the 6 - 8 weeks that they state. If the wait is OK then it's worth it.
5
23-09-2016 1:02 PM President & CEO
Awesome staff, friendly and courteous service, can't wait to receive my suits.
will definitely recommend.
5
21-09-2016 5:41 PM Excellent service
Oh my God .we cant imagine such a nice and efficent service is available in this world. Whatever we have bought is well fitted, nicely stitched and timely recieved .thanx alot for being very nice with us
4
26-08-2016 1:49 PM Shirts from Groupon
The service was great...from start to finish. Took a little. I had to check in to see if the shirts had arrived but that was it. Once I did, the process to book an appointment to check on fit was smooth! The shirts fit perfectly...I dont think I will ever buy store shirts again!
5
24-07-2016 6:26 PM Shirt fitting
My appt was right-on-time. My rep walked us effortlessly through the process and counselled us on materials, as needed. I look forward to the finished product in 6 weeks.
5
20-07-2016 4:04 PM Great Job!
I was taken care of in a very professional manner. The staff are very cordial and knowledgeable.
5
16-06-2016 7:27 PM Measurement
Efficient and effective ... staff were GREAT! Can't wait to see what my tailored suit and shirt will look like on me ...
5
27-05-2016 9:50 PM Great
Super couteous tailor. Professional
0
24-04-2016 3:55 PM Suit and Shirt Fitting
Great service. Gave me time to pick out my fabrics with no pressure and even gave me advice to help me deicide. Fabric Selection for Groupon is pretty fair but I decided to upgrade for sake of choice and quality for only $20.
5
10-04-2016 4:05 PM Great service
Very professional staff, the fitting appointment was fast and easy.
5
08-04-2016 6:47 PM Suit and shirt fitting
Wonderful service, great people, beautiful and comfortable setting.
Tremendous selection, try to go with some colours and styles in mind before you arrive.
Very excited to see my suit when it arrives.
0
02-04-2016 6:43 PM Met with Mashoot
Met with Mashoot and bought 6 shirts. Absolutely amazing service. Very courteous and accommodating.
5
02-04-2016 6:43 PM Met with Mashoot
Met with Mashoot and bought 6 shirts. Absolutely amazing service. Very courteous and accommodating.
0
25-03-2016 6:02 PM Great
Affordable price with great customer service. Now waiting for my suit and shirts. Have great feeling about the upcoming new suit :-)
5
21-03-2016 1:23 PM Good service
Very fast, good and friendly. Good price, will go back in future for suits.
0
15-03-2016 5:28 PM Great Custom Shirts
Luxury Plus, today was a great experience,learned a lot about Custom Quality Menswear all in the first visit. I would suggest guys, if you want to look good closing that deal, you have to give Luxury Plus a try, I know you will thank me.
5
08-03-2016 4:09 PM Courteous, friendly, professional
Great service
5
23-02-2016 10:25 AM Great!
Great experience - i will definitely be back for more.
5
26-01-2016 1:53 PM Great experience
This was my first time trying a custom fit suit experience. The fitting was much easier and quicker than had anticipated. The staff were incredibly courteous and helpful. I read a post that suggested upgrading the fabric, but the choices I was presented with were extensive and luxurious in my humble opinion. Perhaps that is due to inexperience, but I was pleasantly surprised. Highly recommended!
4
11-01-2016 9:12 AM Suit
Good morning, gentlemen. My suit looks very nice and the fitting was quick and on time. The gentleman assisting me noted that the jacket might be a little tight but I said I liked the fit. I had forgotten to try it with a wallet in one breast pocket and phone in another. Now, it might be too tight.
You should remind customers of that.
5
10-01-2016 5:17 PM Custom Shirts
Great customer service. Would recommend
4
31-12-2015 11:56 AM Love their product and service at fabulous low cost!
I been doing business with this tailor for the fourth time. I love their custom shirts and most recently just picked up one of their custom suits.
Love their fabrics and materials offered along with their service level expertise that they attend to each customer. Very good attention to detail during appointments.
For $90 for 3 shirts and $300 for a custom suit, very unlikely you'll find a better deal in the Toronto area. Note suits can take up to 6 weeks to process so plan accordingly. But I still highly recommend them.
5
30-12-2015 6:19 PM Great Work
I was quite impressed with the service I received at Luxury Plus. Great Job guys
5
24-12-2015 1:06 PM Amazing place
Very good customer service, very good staff, lots of variety of shirts colors. Getting ur shirts will take time plan it out, I definitely recommend this place.
5
07-12-2015 8:29 AM Great Service
Went in to LP for the first time and had a great experience -- the staff were friendly, knowledgeable and accommodating. I am looking forward to getting my first order of clothes and hope that the product matches the service.
5
28-11-2015 11:42 AM Good service
Thank you for your accommodations
4
20-11-2015 6:30 PM Mr.
Good first impression. Very professional fitting. I look forward to coming back for the final product. I have been a customer of Maxwell tailors for over 30 years. If your product is as good (or better) I will certainly be coming back for more than shirts next time. I enjoyed the personal service and unfortunately for Maxwell their fitting sessions have become a zoo.
5
16-11-2015 3:54 PM Good work and service
Took about 8 weeks to get my suit and 2nd fitting. I am fine with that because I got it in time for a wedding. Fabric is good. Fitting is excellent. I don't think I will ever buy a suit, jacket or dress shirt off the rack ever again. Selection for fabric and colors can be overwhelming.
The staff is straight forward. No micky mouse sales bullshit. Lots of upgrades to choose from and it's your choice if you want it or not. No pressure.
I will come back for more.
4
05-11-2015 7:50 PM Good Service - Great Shirts
I picked up my shirts yesterday and have to say that the quality, fit and design are outstanding. Have passed on the details to my workmates and thoroughly recommend these items to any who are considering buying shirts.
One small issue is when I bought the 'standard' shirt I didn't know what the 'standard' was and got hit with additional costs to get the shirt I wanted - would be good if you nominated what you are getting for the price you are paying.
4
17-10-2015 6:36 AM Great option
1 tailored shirt
If you're happy to wait 7 weeks then these guys are a great option. Their materials are quality, their service is easy and organised, and the final product is exactly what i wanted. For what it is, the price is very reasonable. I do wish they'd been clearer on Groupon that a stiff collar costs a little extra.
5
27-09-2015 10:43 PM Extremely Professional
I was referred to Luxury Plus by a friend that has availed herself of their custom shirt service. The two gentlemen that were there were very professional, knowledgeable, and thorough. I was 30 minutes early for a 10:30 am Sunday fitting and it posed no problem to them. I was only going to get one shirt but decided it made sense to get 3 and used my Groupon for a fourth!
5
12-09-2015 10:19 PM Great Service
Really great service. Kind staff and very helpful.
3
07-09-2015 8:36 PM Decent Place
I went there in June as I got a coupon. The experience wasn't the greatest and when asked approximately when can I expect to receive my three custom shirts, the answer the girl said was that we will let you know later. I waited for almost two months but luckily I didn't require it urgently so it didn't bother me that I had to wait this late though would've preferred if I was given a timeline beforehand. The shirts turned out to be nice.
0
04-08-2015 7:03 PM Great Service
Great service provided... recommendations made when requested. Cant wait to get the shirts!
5
22-07-2015 6:01 PM love my suit !
Great work guys!
Love my new suit!
Thank you !!
4
17-07-2015 9:08 AM Good things take time
The good part is the material and fit of the shirts I got are very good! It exceeded my expectations. The rates are good as well, so I can picture myself returning.
The bad part was how long it took: I ordered in March and it was ready at the end of June. I think I was disappointed not because it took so long (which can be justified by the quality and price of the product) but rather that I was told it would take 6 weeks at the time of purchase. They were a bit hard to get a hold of and I was very confused at the 7-8 week mark when I hadn't heard back when I followed up with them a few times.
5
15-06-2015 3:45 AM Couldn't be happier
I got a suit and a few shirts and could not be happier. Great staff who helped me decide on styles and fabric. But the finished product was just amazing, I've even ordered another suit because it was that good
5
09-06-2015 7:09 PM Territory Manager
Fantastic experience, staff were friendly and knowledgable. Pricing was very competitive and service second to none. Its never a bad idea to support local business, this shop really appreciates the customer and it shows.
5
30-05-2015 10:55 AM Shirt fabric selection and measurement
Lots of choices. Provided good advice and polite to the client.
Great service!!! Fantastic selection! Would definitely recommend!
5
04-03-2015 4:06 PM Suit and shirts
First time getting a fitted suit and I was not disappointed. Friendly manager Omar, that helped me through the selection process and gave me good advice. Picked up the suit and shirts today and everything fit perfectly. Definitely plan on going back very soon!!!!
5
29-01-2015 7:09 PM First time customer
Luxury Plus did a fantastic job on my suit. Omar and the staff are truly exceptional. I will get all my suits done by Luxury Plus now. Fast, easy, and top quality. Thanks!
I've got my first shirt with Luxury plus and I can say it's the first shirt that fits me perfectly. I have long arms and always had trouble finding shirts that fit properly. Will be buying more from them now.
5
13-10-2014 10:39 PM A++
The Luxury Plus on 4040 Steeles West has given the best service for the tailored dress shirts that I purchased. The owners are professional, dressed the part, and experts in their field of tailoring. I recommend this place to anyone who wants to purchase suits/dress-shirts/blazers that will make them feel like a million bucks.
Without having received the shirts yet, so far the service appointment was very timely and punctual. The sales rep was patient and willing to answer all my questions. The fabrics could have offered a few more designs and patterns, as well as more eccentric colour schemes. I felt comfortable getting my measurements because the agent acknowledged my personal concerns. It would have been a greater experience if I was able to choose the colour of the buttons for the shirt, too. I wasn't offered to have my shirt monogrammed with my initials, which would have enhanced the personal touch experience. Overall a good experience so far in terms of professional presentation, but until I try the shirt on I won't be able to give a fully accurate assessment and rating of the entire experience.
5
23-07-2014 2:22 PM Great Service
Always great service, thank you
5
03-06-2014 6:44 PM Custom 3-Piece Suit
I was thoroughly impressed with Luxury Plus! It was my first time having a custom suit made and I must say, it was a great experience. The final product, knowledge base, selection, and attention to detail by the tailors at Luxury Plus was incredible and they definitely have a return customer in me :)
5
28-05-2014 4:44 PM LOVE these Bespoke Custom Fit Shirts
My husband just got his custom made shirts from Bespoke. The quality and fit were excellent. There were a ton of fabric options available at the store. We had to wait quite a bit for the shirts, but it was well worth it.
5
28-05-2014 10:50 AM Highly recommend!
Fantastic fitting suit, huge selection of colours and fabrics + top-notch service! Extremely competent, knowledgeable, great attention to detail, professional service in a relaxed, classy atmosphere. Still so surprised at how well this suit fits!
5
01-04-2014 10:45 AM Luxury Plus Fitting Relaxing and Professional
We did not have to wait at all beyond our appointment time. The gentleman who measured my husband for his shirts was efficient and thorough. There were lots of fabric options, easily organized. The whole experience was just great.
The two gentlemen who helped me out today met every one of my criteria. Professional, quick service, they knew the answers to every one of my questions, and they were able to help me out with style and pattern choices. I was a little skeptical as I've never been to this establishment, but they quickly put my mind at ease. Not to mention I got a suit and three shirts custom-fitted at roughly the same price as a name brand, off-the-rack suit. I would not hesitate to recommend them to friends and family, and I doubt I'll be shopping off the rack again.
4
22-02-2014 1:36 AM Second appointment
great, got the shirts i ordered. took a while but they feel great wearing them. wish it would be faster though for delivery.
Great selection of fabric, great value amazing finished product. Luxury plus was helpful, knowledgeable and friendly. Had a custom suit and shirt made and i am very happy with the finished product. Measurements taken were accurate and i recieved the finished product with no need for adjustments. Simply amazing. I will be returning to do more business for sure.
5
26-01-2014 3:40 PM Fitting Feedback
Wide variety of materials on offer and a first class tailoring service. The tailor was also friendly and efficient. Highly recommend this service.
Although I arrived early for my appointment I was greeted immediately and ushered to the waiting area where I was provided with books of material from which to choose my shirts. Any questions I asked were answered promptly and with good detail. The measurement process proceeded quickly and the staff worked well together. I was so impressed that I purchased a suit as well. Having worked in the customer service industry for many years, this was a positive wxperience that made me feel important as I was a new client. I am sure the finished product will meet/exceed the same standards.
I have dealt with lots of tailors and suit sales representatives for decades now. Some were good; most were uninspiring; some were terrible (like the guy tthat argued with me about my neck size!) Jamie was different. Extremely competent and knowledgable about his fabrics. I went there with a discount coupon, prepared to be upsold to a suit - and I was - but his presentation of the opportunity and the fabrics was excellent! I am looking forward to seeing the finished product - and based on the service so far I have very high expectations.
5
31-08-2013 12:14 AM Great service
Very pleased with the level of service and the attention to detail. Can't wait for the next four weeks to pass to see my new clothes.
5
27-08-2013 9:42 AM Very helpful service
I went in for measurements for a shirt. A really nice store with a rustic feel. I was made very comfortable looking through the vast collection of fabric. Jimmy, the salesman was very informative about the tailoring process and source of all the fabrics. I would definitely consider some more tailoring options there.
0
19-08-2013 3:30 PM First appointment
My first appointment with the tailors at Luxury Plus was a great experience. Very helpful in picking fabrics. Looking forward to fitting and eventually to wearing the shirts and suit.
Thank you.
Great price for high quality service. Very helpful and friendly staff. Wide range of materials and completely personalized suits and shirts for a remarkable price. Completely recommend at the very least setting up an appointment.